Terms & Conditions

Waiver Form Policies

To participate in any activity at Aspire Climbing, all participants are required to complete the Waiver Form without exceptions. Waiver forms are location specific and a new form will be required when visiting other Aspire Climbing locations.

Participants 17 and Under

For visitors ages 17 and under, waiver forms must be completed by the minor’s parent or court-appointed legal guardian. Relatives, older siblings, friends, group leaders, teachers and others will not be accepted. The submission of waivers by a minor is considered fraudulent. Aspire Climbing does not take responsibility for fraudulent forms. Parents must be aware of activities their child is participating in and the risks involved by reading the waiver and completing the information as required.

Waivers Expire After 2 Years

Completed waiver forms will expire after 2 years from the date it is signed and submitted. If your waiver has expired, our staff will alert you during your next visit.

Assumption of Risk

Activities associated or related to rock climbing, indoor rock climbing, sport climbing, top-rope climbing, lead climbing, auto-belay climbing, bouldering, ninja courses, obstacles, parkour, slacklines, high-lines, zip-lines, fitness training and all instructional and coaching sessions (hereinafter collectively known as “the Activities”) involve risks, dangers and hazards that include, but are not limited to:

Injury as a result of falling; mechanical failure of the equipment; loss of balance or control; variable and difficult climbing conditions; collision with walls, the floor, climbing holds, or exposed or hidden structural supports or beams;
Rope abrasion or entanglement; injuries resulting from falling climbers or fallen items; failure of ropes, slings, climbing holds, anchor points, or any part of the climbing wall;
Collision with other equipment or structures; collision with other persons; illness or trauma; the proximity of medical care which may or may not be readily available;
The failure to act safely or within one’s ability or to stay within designated areas; negligence of other climbers and/or other persons; and negligence on the part of Aspire Climbing, or its staff, including the failure on the part of Aspire Climbing or its staff to safeguard or protect individuals from the risks, danger and hazards of the activities.

Safety Policy

Consumption of alcohol or any other substance which would impair one’s senses or judgement before or while using the facilities of Aspire Climbing is strictly prohibited.

The use of ninja obstacles, weights and training areas is not permitted until a participant has completed the prerequisite safety and etiquette orientations.

Top-rope climbing, lead climbing, auto-belay climbing and bouldering in any climbing area in the facility is not permitted until a participant has completed the prerequisite top-rope belay test, lead test, auto-belay orientation and/or bouldering orientation.

Participants must tie directly into the climbing harness when engaging in top-roping or lead climbing with a figure-8 follow-through knot and a double fisherman's keeper knot only. All top-rope and lead climbing must be performed using a GriGri and locking carabiner. Roped climbers and belayers must only use gear that has been approved by Aspire Climbing staff.

Participants ages 13 and older may only belay after passing the prerequisite belay test. Lead climbing or belaying lead climbers is only permitted once certified by Aspire Climbing. Lead climbers must clip each bolt in sequence on all routes. Lead climbers will provide their dynamic climbing rope, GriGri belay device and locking carabiner and assume full responsibility for the safety and integrity of their gear. Said gear is subject to approval by Aspire Climbing staff and may be deemed unfit for use if questionable wear is visible. Lead climbers must not exceed the weight of the belayer by a factor of 1.35. Weight differences exceeding this factor are deemed unpredictable and unsafe.

Climbers assume responsibility for their choice in belayers. For top-roping, Aspire Climbing provides ropes, anchors and belay devices but will not be responsible for poor judgment by an ill-chosen belayer. Top-rope climbers must not exceed the weight of the belayer by a factor of 1.8. Weight differences exceeding this factor are deemed unpredictable and unsafe.

Formal or informal teaching or coaching of individuals or groups, including but not limited to top-rope belaying, lead belaying, bouldering, ninja obstacle use, technical skills or exercises may only be performed by Aspire Climbing staff, except by special arrangement. In such an event, Aspire Climbing assumes no responsibility for lessons taught by others. Instruction by non-Aspire Climbing staff is not permitted on the premises, which includes inside or outside the building in the parking lot.

Participants understand that climbing privileges will be revoked if engaging in any activity is deemed unsafe by the staff and places others or themselves at risk of injury.

All climbers must promptly report any equipment defects, unsafe situations, or accidents.

Important Note About Small Children

Aspire is many different things! We are a family-friendly facility with a strong focus on growth and development. We welcome a wide range of ages and promote a sense of adventure, challenge, & participation in fitness through the exciting sports of climbing and ninja for all who visit us.

To appropriately manage the expectations of parents and guardians visiting Aspire locations, it is important to understand that our environment is not ideal for smaller children under the age of 5. Participants must be 5 years and older to use our facilities unless they are enrolled in one of our programs designed for ages 4 and up. We are not an indoor playground or play-park; we do not offer open spaces with soft play obstacles, free play running, gymnastics & tumbling or toddler areas.

For the safety of all members & guests, children ages 12 and under are not permitted on the ninja course or climbing areas without active adult supervision; this is to mitigate potential injury of not just the child, but other active climbers and ninjas as well. Hands-on support, active assistance and supervision by an adult is required for all participants ages 12 and under with a maximum ratio of 3 children per adult.

Aspire is a place where first-time experiences happen alongside competitive training; to ensure the health and safety of all guests and members in our community, acknowledgement and participation in these facility standards is required by all.

Proficiency Policy

Top-Rope Belay Tests

Belay tests are required for all experienced top-rope climbers before climbing at Aspire. Belay tests are also required for the first return visits of belay lesson participants. Climber/belayer must demonstrate their ability to perform the following;

Put on a harness correctly
Tie-in to their harness using a figure-eight follow-through with a double fisherman's backup knot
Belay and lower climber using a Petzl Grigri off the harness using the manufacturer’s suggested techniques
Climber’s weight must not exceed the belayer’s weight by a factor of 1.8

Conditional Pass

Conditional passes may be issued to climbers/belayers that demonstrate minimum safe standards but require additional instruction or supervision. Aspire staff will notify participants of conditional pass and re-testing will be required upon the next visit.

Lead Climbing Belay Tests

Lead tests are required for experienced lead climbers before lead climbing/belaying at Aspire. Lead tests are also required for the first return visit of lead lesson participants, before accessing lead walls. Lead climbers/belayers must provide their dynamic climbing rope, Petzl Grigri or Madrock Lifeguard and locking carabiner. Gear is subject to approval by Aspire staff and must be in clean condition for use indoors. Dirty outdoor ropes and rope bags will not be permitted on our climbing floors. Lead climbers/belayers must adhere to the following rules;

Belayer must spot climber until the first quickdraw is safely clipped
All quickdraws must be clipped and in sequence, without z-clipping or back clipping
Only marked lead routes may be lead
“Victory whippers” are not permitted
Lead climber must not exceed the weight of the lead belayer by a maximum factor of 1.35
Lead tests are $16, the second test is $12, the third test is $6, but climber/belayer may be required to take the lead lesson
The use of an Edelrid Ohm is permitted only after completing a prerequisite test at no-charge. This is to ensure safe operation of this device for situations where the climber exceeds the weight of the belay beyond the factor of 1.35.

Temporary Lead Tags

Temporary lead tags may be issued to participants of our lead climbing course only. Temporary lead tags permit climbers to mock lead with a top-rope backup system. Mock leading is not permitted otherwise. Once the climber/belayer passes the lead test, they must return the temporary lead tag to Aspire.

Booking Policy

Deposits

Bookings requiring staff, guiding services, or coaching are subject to deposit fees or full payment. This includes, but is not limited to; birthday parties, adult and youth group bookings, camps, programs, and other group offerings. School groups with established booking history may have deposits waived at our discretion. Deposit amounts may differ with each offering and are non-refundable. Please ensure your ability to commit to a booking prior to placing your deposit.

Group Bookings

Participant numbers must be confirmed a minimum of 10 days before the booking to allow sufficient time for scheduling. A reduction of participant numbers on the day of the booking is subject to full payment of the original rate based on booked participant numbers. To avoid extra charges, please coordinate your participants well in advance of your visit.

Refund Policy

Cancellation may occur due to unforeseen circumstances. Please note our refund policies based on the type of booking.

Deposit Based Bookings: Deposits are non-refundable. In the event of cancellation due to unforeseen circumstances, cancellations received 15 days in advance of the booking, may have the deposit returned in the form of credit. Credits do not expire and may be used against any future offering, product or service. Refunds for unused credit is not available.

Prepaid Bookings: Full refunds may be available for cancellations with a minimum of 15 days in advance notice of a booking date. With 14-8 days advance notice, a 50% refund is available. Within 7 days’ notice, refunds are not available. A credit may be issued at our discretion based on the circumstances behind the cancellation. Refunds requests are not available at the welcome desk or over the phone. Refund requests must be made via email to your Aspire location for record keeping. Refunds fgor unused credit is not available.

Late Arrivals

To provide the full experience, we recommend arriving 10-15 minutes early for your booking. To speed up check-in and waiver processing, go to https://www.aspireclimbing.com/waiver to complete your waiver in advance and submit it electronically. Late arrivals will be subject to late event start times, or in the case of lessons, the booking may need to be rescheduled. Time extensions for late starts are not guaranteed.

Group bookings are staggered by 30 minutes to allow transitions for previous booking departures, staff clean-up and check-in for the next booking. Time extensions for groups with late arrivals are not available.

Standard lesson times are open bookings and may have additional customers participating. It is unfair to hold back waiting for customers for late arrivals. Late arrivals may be subject to cancellation or pushed back to the next available start time if space is available.

Program EFT (Month-to-Month Payments)

Long term athletic development programs qualify for monthly EFT payments. Program EFT are subject to the same Terms and Conditions as EFT Memberships. Please read that section for full Terms and Conditions.

Pre-Paid Membership Policy

Prepaid memberships are a prepaid number of months from start date. Prepaid memberships are for individual use only. Memberships are not transferable or eligible for exchange. If a membership is not being used for circumstances outside your control, requests may be made for special consideration. All requests must be in writing to the applicable Aspire Climbing location.

Freezes

Membership freezes are available upon request for annual members due to injury or other special circumstances that require time away. There is no charge for this service. Prepaid memberships 6 months or shorter will be charged a $10 per month hold fee for each month frozen. Membership freeze requests are not available at the welcome desk or over the phone. These requests must be in writing through the online membership change form or by emailing your Aspire Climbing location. Please include your reasons for putting your membership on hold and the appropriate time away.

Cancellations

We would hate to see you leave. But if cancellation of your membership is required due to other circumstances outside of your control, please contact your Aspire Climbing location for special consideration. We may apply the current membership rate towards the time used and issue a credit or refund at our discretion on the remaining monetary balance.

Exclusions

Memberships purchased at discount sales are not eligible for freezes and extensions.

10-Visit Passes

Multi-Visit Passes or special 6-Pack offers do not expire and can be shared with friends and family. Refunds are not available for multi-pass offers however they can be transferred to another customer if unused. This request must be made by the pass-holder by contacting your Aspire location.

EFT Membership Policy (Monthly Renewing)

Start-Up Commitment

EFT memberships require a 2+ month commitment upon start-up. There are no admin fees. Upon start, EFT memberships enter a 2+ month contract. If the membership begins on the first of the month, the first payment will be an upfront cost of 3 months. If the membership starts within the month, the first month is prorated based on the number of days remaining, PLUS the upfront cost of 2 full months. Hence the 2+ month commitment. The first automatic payment will be processed at the 1st of the month following the initial 2+ month term.

Payments

To enter into an EFT membership agreement, a valid Visa or Mastercard is required for automatic payments. Card information is recorded and encrypted via www.stripe.com and is authorized for EFT monthly payments only. No other payments can be processed through this method. Card numbers are never stored on customer accounts outside of EFT encrypted payments.

Non-sufficient funds or declined card charges made to Aspire Climbing will be charged to the member's credit card or bank account automatically, at $10 per incident. If the member fails to update payment information within 5 business days, an additional $10 service fee may be charged with the risk of termination.

For expired credit cards, the member has up to 5 business days to update payment information through the online membership change form, over the phone or in person. If updated credit card information is not provided within 5 business days, a $10 service fee will be charged per week with the risk of termination.

Billing Cycle

The billing date for EFT memberships is the 1st day of each month. The cycle commences on the first month after the 2+ month prepaid term has completed. Charges will be applied to the credit card authorized for EFT. Members are responsible for maintaining good standing with payments. Keep credit card information up-to-date to avoid late fees or cancellation from non-payment.

Cancellations

EFT memberships will continue until cancellation is requested by the member or the individual responsible for monthly payments. Requests must be made through the online membership change form or by emailing the applicable Aspire Climbing location. Cancellations within the initial 2+ month start-up term are subject to a $20 early cancellation fee. After cancellation, memberships will remain active until the end of the billing cycle.

Freezes

EFT members may freeze at any time after the initial 2+ month term has completed. The rate for freezing memberships is $10 per month and will be charged to the credit card on file. Requests must be made through the online membership change form or by emailing the applicable Aspire Climbing location. A membership freeze starts before the next billing date. Until that time, memberships remain active until the end of the billing cycle. When unfreezing or reinstating EFT memberships, prorated dues may apply based on the number of days remaining in the month from the start date requested. The automatic billing cycle will resume on the 1st of the following month. The initial 2+ month start-up commitment is not required upon reinstatement.

Other Policies

Website Accessibility

Aspire Climbing & Fitness Inc. is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone. While we strive to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.

If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to contact our accessibility coordinator by email. Your feedback will help us make improvements. Thank you for your cooperation.

Code of Conduct

Aspire Climbing is a family facility and will not tolerate vulgar language or profanity deemed excessive by our staff. Failure to comply may result in dismissal without refund of the day pass.

Clothing Policy

All visitors are required to maintain attire that is deemed appropriate as a family facility. Shirt-less activities are not permitted to create an equal environment for all visitors and participants. Climbing and ninja are movement-based activities that require clothing that allows comfortable range of motion. Excessively revealing clothing may deemed inappropriate. Please maintain respectable attire appropriate that will still allow you to move with comfort while participating in our activities.

Photo Usage

Photos taken within Aspire Climbing may be used for advertising, promotion, marketing or social media purposes. Identity or personal information will never be made publicly available unless expressed permission has been granted.

Pricing Policy

Pricing is subject to change without notice. All published prices are subject to applicable taxes unless stated otherwise.

Lost and Found

Lost and found items will be recycled, donated or disposed of if left unclaimed for 30 days. Aspire Climbing is not responsible for any lost or stolen personal belongings.

Miss-prints or Errors

This website was conceived, designed and modified by humans. We do our absolute best to ensure clear and accurate information. If you notice errors on our website, please contact us to clarify the information so we can make corrections or adjustments right away. We appreciate your feedback!

Changes to this agreement

Aspire Climbing may, in its sole discretion, modify this agreement without notice.

Contact Aspire Climbing

You may contact your Aspire location at any time with any questions or concerns.